Shipping Policy
Processing times
Our normal processing time is 24-48 hours, but sometimes it can take longer than that, depending on holidays and higher demand periods. In such cases, we reserve the right to ship your order within 10 business days. If big delays are expected, we will send you a message with an update on your expected date of shipment.
Shipping times
Our shipping times depend on the country you live in. Unless stated otherwise on the product page, typical shipping windows are as follows for all regions/countries:
US: 10 - 15 business days
Other countries: 15 - 25 business days
*P.S. Pre-order items will process and ship accordingly to their defined and informed terms, which may be different from the information above.
Important notice regarding COVID-19:
Due to the COVID-19 pandemic, some courier and postal companies like UPS and DHL can face delays both on tracking updating and also deliveries itself.
So if you experience extra delays on the previously mentioned shipping and delivery times, we kindly ask for your understanding regarding that matter.
Orders with multiple items
When you place an order with multiple products or variations (color or size for example), we will adjust our logistics to fulfill your order in the fastest and most efficient possible way, meaning you may receive your products in only one single shipment or multiple shipments, according to the availability of products in our warehouses.
Please be aware that If your order contains a product that offers faster shipping times than other different products in the same order, we can not guarantee you will receive both items together, in the same shipment.
Tracking codes
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, it's okay. Contact us and we'll fix it.
Unexpected delays
In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over.
All shipping times exclude clearance/customs delays.
Customers are responsible for any custom fees that may be associated with the order once it arrives at the border.
After you place an order on drpenofficialstore, we will ship it within 1-3 working days.
WE ARE USUALLY ASKED ABOUT
How do I know if the product is original?
Scratch to see the entire QR code and authentication number Scan the QR code and verify the authentication number.
What is the real Dr. Pen website?
Its official website is www.drpenreal.com, but this website is only used to verify the Dr. Pen product you purchased – one pen, one code. You can verify the authenticity of any product you purchase here. But please know that this website do not sell any Dr. Pen products. Dr. Pen does not sell products directly; all products are authorized for sale through distributors or agents.
How to use Dr. Pen?
Using a Dr. Pen device typically involves these steps:
1. Cleanse: Start with clean, dry skin. Wash your face and pat it dry.
2. Prepare the Device: Ensure the needle cartridge is properly attached to the Dr. Pen.
3. Adjust Needle Length: Set the needle length based on your specific treatment needs.
4. Apply Numbing Cream (Optional): If preferred, apply a numbing cream to minimize discomfort.
5. Perform Microneedling: Gently move the Dr. Pen over your skin in a crisscross pattern. Use slight pressure but avoid excessive force.
6. Aftercare: Apply a soothing serum or post-treatment cream recommended for use after microneedling.
7. Clean and Sanitize: After use, detach the needle cartridge and clean it thoroughly according to the device’s instructions.
Remember, it’s crucial to follow the device instructions carefully and maintain proper hygiene to ensure safe and effective use. Additionally, consult with a dermatologist or skincare professional for guidance tailored to your skin type and concerns.
How do I know which Dr. Pen model to choose?
Different models offer various features. The Dr. Pen A10 is great for beginners and home use, while the M8 and M8S provide more advanced features for deeper treatments.
What is a Dr. Pen Microneedling Pen?
The Dr. Pen Microneedling Pen is a device designed for at-home microneedling, helping to improve skin texture, reduce fine lines, wrinkles, and scars.
How often should I use the Dr. Pen Microneedling Pen?
It is recommended to use the pen every 4-6 weeks, depending on your skin type and the condition being treated.
How do I clean the Dr. Pen Microneedling Pen?
Clean the device with isopropyl alcohol after each use to ensure it is sanitized and ready for the next session.
How long do the needles last on the Dr. Pen?
The microneedling cartridges are designed for single use to ensure safety and effectiveness. Do not reuse the same cartridge
What needle size should I use?
Needle sizes vary depending on the treatment area. For fine lines, a 0.25-0.5mm needle is suitable, while deeper scars may require 1.5mm or more.
Can I use the Dr. Pen on sensitive areas like under the eyes?
Yes, but use a smaller needle size (0.25-0.5mm) and be gentle to avoid irritation.
What are the benefits of using the Dr. Pen Microneedling Pen?
Benefits include reduced fine lines and wrinkles, improved skin texture, diminished acne scars, and enhanced product absorption.
Can I use Dr. Pen Microneedling Pen on my scalp?
Yes, microneedling can help stimulate hair growth on the scalp.
Can I wear makeup after microneedling?
It is best to avoid makeup for at least 24 hours after microneedling to allow your skin to heal properly and avoid potential irritation.
Is there any downtime after using the Dr. Pen Microneedling Pen?
There is minimal downtime. You may experience redness and slight swelling for a few hours to a day, depending on needle length and skin sensitivity.
Are there any side effects of microneedling with Dr. Pen?
Side effects are minimal but can include temporary redness, swelling, and mild discomfort. Always follow the instructions and use the appropriate needle length for your skin type.
What is the difference between Dr. Pen M8 and M8S?
The M8S model offers enhanced features such as upgraded needle depth adjustments and improved durability compared to the M8, making it more suitable for intensive treatments.